TERMS&CONDITIONS
instructions within 24 hours. We cannot offer an instant payment option due to the nature of our business. We won’t be able to confirm the payment due to a lack of personnel. If in doubt, don’t hesitate to contact customer service. It will respond within 12h.
Paid orders are processed immediately and shipped the next day by FedEx, DHL, or SF-Express from Shenzhen or Hong Kong, depending on the destination (if you are in the Middle East, we ship with Aramex). We will provide you with tracking information about four days after shipment. Unfortunately, we cannot accept orders from India, Indonesia, Vietnam, and Japan.
We accept credit and other bank cards and payments using PayPal, Stripe, Square, Bitcoin, and Western Union.
We are trustworthy and have never failed to deliver. Our delivery rate is 100%, satisfaction 95%, and around 65% of our customers return to our store to buy more luxury goods. Our service is reliable but not as well streamlined as big online fashion retailers. We are not part of the global fashion system and are constantly threatened by it.
We show customers that luxury fashion houses hyperinflate their prices. CHANEL’s markup must be in the 3-6000% range. You may think of us as luxury fashion fans running a guerilla fashion boutique under the industry’s nose. This results in the occasional shutdown. In this case, keep calm. We will be back within a few days and will keep you informed. We are not going away. Shipments will not be affected.
All products are sold “as is.” You assume responsibility for your purchase. No refunds nor exchanges will be issued. CRIS&COCO only offers immaculate high-quality luxury bags and accessories. Any damaged products or packages which don’t reach their destination are resent without further costs.
Contact customer service immediately to help you solve any issue as soon as possible. Custom duties regularly do not apply. However, some countries in the European Union, Canada, and the UK charge a small import fee, which local customs will notify you of before delivery.